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AI routing for team assignments

StatStream AI Routing: Automated Work Order Team Assignment​

StatStream's AI Routing feature transforms work order management by effectively assigning new work orders to the most suitable team. This innovative capability uses AI to analyze the content of work orders and automatically dispatch tasks, ensuring optimal use of resources and speeding up maintenance workflows.

How to Use StatStream AI Routing for Team Assignment​

To utilize the StatStream smart AI routing feature in your workspace -

  • Log-in to your Workspace using your web application.
  • Navigate to the Administration tab in the top navigation bar.
  • In Administration, navigate to the Settings in the left sidebar menu.
  • Click the checkbox "Enable AI-Based Work Order Routing" to grant StatStream AI permission to assign the correct teams to work orders.
  • Navigate to the Work Orders tab in the top navigation bar.
  • To utilize AI routing for a work order -

    1. Click on New Work Order to create a new work order.

    2. Fill in the title, description, and the other necessary details for the new work order.

    3. For the "Assign To Team" label, select "✨ StatStream AI Assisted Assignment" option for smart team assignment.

    Note: The team assignment will be done based on the details filled in while creating the work order.