Zendesk
info
Benefits of tracking Zendesk support metrics
- Our out-of-the-box widgets help you to track your support team activities.
- The support managers have a clear visibility of their support team.
- You can consider StatStr as a single source of truth for tracking high priority tickets, open tickets, SLA violated tickets and much more.
How to onboard Zendesk Integration?
- Go inside your workspace.
- Click on the Integrations from top right side and go to the Integrations tab.
- Click on Add button for the integration that you want to onboard.
- Fill in the mandatory parameters under the integration Config form.
- Fill in your Zendesk username, typically the email address you use to login.
- You will get Zendesk domain from your Zendesk account URL (example: yourdomain.zendesk.com).
- Please follow the Zendesk API Key document to get your Zendesk API key
- Click the Submit button. You will get a success message once your data source credentials are verified.
- Note: It will take few minutes to sync your data into our platform.
- Now click on the Dashboards from the top bar. Toggle the Edit button and start adding the widgets from our widget library.
- Once all the required widgets are added, click on the Save button and exit the Edit mode.
- Voila! You are done! Now visualize your support helpdesk data under a single dashboard.